Decoding Customer Signals.
Delivering Real-Time Intelligence.
Let Our Platform Modernize Your VoC Program
BespokeCSI closes that gap by capturing customer signals: what people say, how they say it, and what they do, and turning them into real-time actionable intelligence.
We use the latest technologies to help companies:
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Uncover the root causes of friction
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Understand customer emotion and effort at scale
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Route insights to the right teams with clear accountability
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Measure impact across loyalty, revenue, and retention
We have reinvented Voice of the Customer by transforming scattered customer feedback into a connected, intelligent, and action-ready system that fuels better decisions and deeper relationships.
Most companies collect feedback through surveys, dashboards, and support tickets but struggle to understand what it really means or how to act on it effectively.
As a result:
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Insights get buried
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Teams don’t know what to fix
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Customers feel unheard
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Opportunities for improvement are missed
We help solve the problem most brands face, which isn’t collecting data. It’s using it.
What Our Platform Does:
Through a powerful combination of AI, behavioral science, and program execution, we:
CAPTURE
structured and unstructured data across all channels (voice, chat, web, social, and more)
DECODE
language, tone, emotion, and behavior to reveal what customers really feel
UNCOVER
the root causes of friction, churn, and missed expectations
DELIVER
clear insights and connect them directly to the teams who can act on them
OPTIMIZE
journeys, improve performance, and drive measurable business outcomes
Why We’re Different:
At BespokeCSI, we’ve engineered our platform to move beyond traditional VoC limitations giving you deeper visibility, smarter insights, and faster action.
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Built to Capture Signals, Not Just Surveys: While most VoC platforms rely solely on survey data, BespokeCSI captures a richer mix of structured and unstructured inputs including call transcripts, chat logs, digital behavior, tone, and text to reveal what customers are really thinking and feeling.
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AI-Powered Insights That Go Beyond Sentiment: Using advanced natural language processing, emotion detection, and behavioral analytics, we surface the root causes of friction, uncover trends, and prioritize actions that truly move the needle.
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Action-Oriented by Design: We don’t just report insights, we route them to the right teams, assign ownership, and forecast business impact. Every signal is turned into sense data that provides a clear, accountable next step, so your data doesn’t sit idle.
With BespokeCSI, you don’t just understand your customers, you empower your entire organization to act on what matters most.
Big Value, Not Big Prices
If you're ready to move beyond collecting feedback and start turning it into meaningful action, BespokeCSI is the platform for you. We deliver enterprise-grade performance without the enterprise price tag.
Here’s what sets us apart:
Deeper Insights, Not Just Data Dumps
We capture both structured and unstructured data across every customer channel—voice, chat, email, web, and more. That means you uncover the real reasons behind satisfaction, churn, and loyalty—not just survey scores.
From Insight to Action Fast
While most platforms stop at the “what,” BespokeCSI goes further—routing insights to the right teams with clear ownership, recommended next steps, and impact forecasts. So you can act quickly and confidently.
A Partner, Not Just a Platform
With BespokeCSI, you’re never on your own. You get powerful AI and analytics backed by a hands-on team of experts who help design, launch, and continuously optimize your VoC program—working as a true extension of your team.
What Our Clients Have To Say
Mike Moreno
Enterprise Website Owner
“Using bespokeCSI allows me to quickly identify top pain areas and formulate hypotheses and action plan based on customer feedback. What used to take me weeks to compile now takes 1-2 hours.”
Sam Ashley
Digital Analytics Consultant
“I have relied on ONR’s bespokeCSI team for a variety of projects, from nimble ad hoc requests to a full-blown interactive, data-driven portal development. Many partners can get stuck telling only what happened in the past. bespokeCSI moves the conversation forward detailing how to improve the customer journey with practical, actionable steps.”
