Turning Customer Signals Into Competitive Advantage
Who We Are
At BespokeCSI, we believe that customer experience shouldn’t rely on guesswork. Today’s customers are constantly sending signals, through what they say, how they say it, and how they behave.
Our mission is to help brands listen smarter, act faster, and grow stronger by decoding those signals into real-time business intelligence.
We don’t just deliver tools, we deliver transformation.
A Team Built for Impact
We’re not a one-person consultancy or a faceless platform provider. BespokeCSI is a multidisciplinary team of seasoned experts in:
​
-
Strategy
-
Advanced Data Science
-
Behavioral Research
-
CX Program Management
-
Engineering & Integration
​
Together, we work as a true extension of your team designing, implementing, and managing high-performing customer experience programs that drive measurable outcomes.
What Sets Us Apart
-
Signal Intelligence: We go beyond surveys and dashboards to capture the real emotional and behavioral signals customers send during every interaction.
​
-
Sense Data: Our proprietary method transforms raw customer signals into structured emotional intelligence—so you know not just what’s happening, but why.
​
-
Platform-Agnostic Execution: Whether you’re using Qualtrics, Medallia, InMoment, or our own BespokeCX platform, we optimize your systems for action and impact.
​
-
White-Glove Service: From setup to strategy, you’ll be supported by a hands-on team deeply invested in your goals not just implementation.
BespokeCSI: Built by ONRedge
BespokeCSI was developed by ONRedge, a firm with over 25 years of experience delivering unmatched data quality and actionable insights that give our clients a lasting competitive edge.
Our multidisciplinary team of strategists, engineers, data scientists, and project managers collaborates seamlessly to help you build unbreakable customer relationships and drive measurable business success.
With ONRedge, you’re not just getting a solution; you’re gaining a dedicated partner invested in your growth.
We proudly serve clients across Technology, Financial Services, Healthcare, Telecommunications, and Consumer Packaged Goods, bringing deep expertise and a relentless focus on results.
Our Promise
We will help your brand:
​
-
Build stronger, longer-lasting customer relationships
-
Uncover and fix root causes of customer frustration
-
Create smarter, faster, and more personalized experiences
-
Drive real business results (from revenue to retention)
​
When you work with BespokeCSI, you're not buying software. You're gaining a partner committed to unlocking the full value of your customer experience.
