CAPTURE, DECODE, AND ACT ON YOUR CUSTOMERS’ SIGNALS TO DRIVE BUSINESS GROWTH.
BespokeCSI Goes Beyond VOC Platforms and Delivers Real-Time Customer Signal Intelligence
Go beyond customer feedback analytics, capture real customer signals as they happen, analyze them with AI, and turn them into instant, actionable intelligence.
No surveys. No delays. Just real-time emotional analytics and insights from what your customers are already saying and doing.
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Popular platforms that we've successfully implemented and support
Listening isn’t enough anymore.
Customers are constantly sending signals, through their words, tone, and behavior, in every interaction. These signals reveal what they think, feel, and need in the moment.
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Signals are the unspoken truths in customer interactions and when decoded alongside feedback, they give you the power to understand and serve customers in ways your competitors can’t.
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At BespokeCSI, we combine what customers say directly through feedback with the signals they send passively so you can uncover not just what your customers want, but what they truly need and desire.​​
What Makes Us Special
Our Customers
Client Feedback
Sam Ashley
Digital Analytics Consultant
“I have relied on ONR’s bespokeCSI team for a variety of projects, from nimble ad hoc requests to a full-blown interactive, data-driven portal development. Many partners can get stuck telling only what happened in the past. bespokeCSI moves the conversation forward detailing how to improve the customer journey with practical, actionable steps.”
James Varnado
Global CX Manager
“I’m often asked who we work with to identify and execute our creative leading-edge CX initiatives. I am always happy to share that ONR’s bespokeCSI is that team.”