Analyze real interactions, not just feedback.
Support Interactions
Signal Analysis
Surveys Capture Opinions. Interactions Capture Reality.
When customers fill out a survey, they summarize. When they talk to support, they reveal. Tone, hesitation, and urgency show what they truly experience in the moment.
These signals often explain churn, loyalty, and satisfaction long before a survey score changes.
Why Real Interactions Tell the Truth
Customers filter themselves in surveys, but in real interactions they speak honestly — revealing urgency, frustration, relief, and expectations without trying to rate anything. By analyzing tone, language, and patterns in those conversations, BespokeCSI turns everyday dialogue into measurable, predictive insight to augment your VoC Program.
Scalable Listening
Monitor thousands of conversations without surveys
Emotional Insight
Analyze calls chats and service conversations
In-Moment Signals
Capture feelings expressed during real interactions
Emotion Detection
Identify frustration relief confidence and confusion
Intent Clarity
Understand what customers try to accomplish
Friction Mapping
Reveal where journeys create customer effort
See Problems Before They Escalate
By understanding emotion, intent, and friction, teams detect risks earlier and respond faster. Instead of reacting to complaints, they prevent them. Instead of guessing, they know where to improve. This is listening at scale without asking customers to do extra work.
Earlier detection of churn risk
Visibility into real pain points
Clearer journey breakdowns
Actionable signals at scale